Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has updated its measurement guidelines for women's and children's clothes failing to inform all users about the change.
Digital Channels Response
Many shoppers and sellers are expressing on platforms saying Vinted listings now show a different size category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand where appropriate, resulting in member annoyance.
Measurement Approach Changes
Previously, the sizing featured one number and one letter, like S/8 or M/10.
The revised method features a letter with a size spectrum like S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement used to be a 12 but currently displays as UK 16-18.
Member Experiences
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted featuring size 14 markings were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Necessary Adjustments
Charlotte Lunn, from Derby, explained she became annoyed by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she stated.
Marketplace Information
The app has more than 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification within the service has received backlash: last year, Vinted reversed a change concerning shipment methods after backlash from users.
